1Return Eligibility
To be considered for an eligible return, the product should:
- Be unused.
- Be in its original condition.
- Be in its original packaging where applicable.
- Include all accessories and included items.
- Have proof of purchase or order details available.
2Requesting a Return
Contact support@cartell.in or use the Contact Us form with your order number, item, reason, and relevant photos or video. A request is reviewed before it is approved.
3Non-returnable Items
Any product-specific return exclusion must be stated clearly on the relevant product page or communicated where required. Categories should not be treated as automatically non-returnable without a confirmed business and legal basis.
Consumer-rights safeguard: The 7-calendar-day window applies to eligible returns under this policy. Nothing in this policy limits remedies available under applicable consumer law. Requests involving goods that are defective, deficient, spurious, not as advertised or agreed, or delivered late will be handled in accordance with applicable law; the force-majeure proviso for late delivery applies where relevant.
4Inspection and Refund
After the returned item is received, it may be checked against the applicable eligibility conditions. Approved returns will be refunded to the original payment method or available payment mechanism, as appropriate. Payment-provider or bank processing time may apply after the refund is initiated.
5Damaged, Wrong, or Missing Product
Keep the packaging and available photos or video, then contact CARTELL with the order number and issue details. The appropriate replacement, return, refund, or other remedy will be determined after verification and in accordance with applicable rights.