Before Dispatch
A cancellation request may be accepted before dispatch, subject to the current order status.
Order changes
Cancellation Policy
When an order may be cancelled and what happens after dispatch.
After Dispatch
If the order has been dispatched, an applicable return or refusal process may apply instead of cancellation.
Approved Refund
An approved cancellation refund will be processed according to the applicable payment method and process.
1How to Request Cancellation
Contact support@cartell.in, call 8807515605, or use the Contact Us form as soon as possible. Include the order number and the request reason.
2Order Status
Submitting a request does not itself cancel an order. CARTELL will check whether the order can still be stopped and will confirm the outcome. Packing, fulfilment, or courier handover may affect eligibility.
3Refunds
When cancellation is approved and payment has been captured, the applicable refund is initiated through the original payment method or another available payment mechanism. Provider or bank processing time may apply.