1Information We May Collect
Depending on how you use CARTELL, the information processed may include:
- Name, mobile number, and email address
- Billing address and shipping address
- Order information and customer-support messages
- Payment-related transaction information, such as status and reference details
- Website and device information where applicable
- Cookie and tracking information where applicable
2Why We Use Information
- To process orders and arrange delivery
- To provide customer support and handle refunds or cancellations
- To manage customer accounts and protect the website
- To maintain transaction, tax, and operational records
- For analytics and service improvement where applicable
- For marketing only where applicable, permitted, and supported by the required choice or consent
3Payments and Service Providers
Order fulfilment may require information to be shared with payment, courier, hosting, email, security, analytics, or other service providers that perform relevant services. Only information needed for the service should be shared, subject to appropriate contractual and legal safeguards.
Payment credentials are handled according to the payment method and provider shown at checkout. CARTELL may receive transaction status, payment reference, and reconciliation information.
4Cookies and Tracking
Essential cookies may support cart, checkout, account, and security functions. Analytics or marketing technologies should be described and enabled only as configured. See Cookie / Tracking Information.
5Retention and Security
Information should be retained only for the purposes described, legitimate operational needs, and applicable legal, tax, accounting, or dispute requirements. The final retention schedule must be confirmed before launch.
Reasonable technical and organisational safeguards should be used to protect information. No internet or storage system can be guaranteed completely secure.
6Your Choices and Requests
Subject to applicable law, you may request access to, correction, completion, updating or erasure of personal data, withdraw consent where processing is based on consent, opt out of marketing, or raise a privacy grievance. CARTELL may verify the request and may retain information where required or otherwise permitted by law.
Send a privacy request to support@cartell.in or use the Grievance / Customer Support page.
7Policy Changes
This policy may be updated when CARTELL changes its services, vendors, technology, or legal obligations. Material changes should be communicated through an appropriate notice.