Orders ₹999 or more
FREE DELIVERY
Delivery information
Shipping & Delivery Policy
Shipping charges, tracking information, address responsibilities, and damaged-package guidance.
Orders below ₹999
Standard Shipping ₹491Delivery Information
- Orders will be shipped within India.
- Tracking information will be made available after dispatch where applicable.
- Delivery time may vary according to location and courier service.
- Remote locations may require additional time.
- Customers should provide a complete and accurate delivery address.
Before payment: Review the shipping charge and available delivery information shown at checkout. Orders of ₹999 or more qualify for free delivery; orders below ₹999 are charged ₹49 standard shipping.
2Damaged Package
If a package appears damaged, keep the available evidence and contact support promptly:
- Keep photos or videos of the package and product.
- Provide the order number.
- Contact support@cartell.in or call 8807515605.
- Provide any information reasonably requested to verify the issue.
3Address and Delivery Issues
Contact CARTELL as soon as possible if the delivery address is incomplete or incorrect. An address may not be changeable after dispatch. Failed-delivery, reattempt, refusal, or return-to-origin handling depends on order status and the courier process.